# www.sportys.com

> Public Help Center articles for www.sportys.com.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Do you offer free shipping?](https://support.courses.sportys.com/en-US/do-you-offer-free-shipping-1060198.md): Product Promotions. Free ground shipping offers only available on certain products and valid for 48 contiguous U.S. States only. Excludes Alaska, Hawaii and International orders. We ship by UPS, U.S. Mail and FedEx. Expedited shipping is not eligible
- [Do you offer any discounts?](https://support.courses.sportys.com/en-US/do-you-offer-any-discounts-1060200.md): We are pleased to offer several ways for our valued customers to earn a discount on their orders. Here are the current offers we have:
- [How do I track my order?](https://support.courses.sportys.com/en-US/how-do-i-track-my-order-1060201.md): Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link in your Shipping Confirmation E
- [How do I know you have received my order?](https://support.courses.sportys.com/en-US/how-do-i-know-you-have-received-my-order-1060203.md): Shortly after your order is placed, you will receive an email confirming your order has been received. Please contact support if you have additional questions about the status of your order.
- [How long will it take to receive my order?](https://support.courses.sportys.com/en-US/how-long-will-it-take-to-receive-my-order-1060209.md): We offer the fastest shipping in the business, so you won't have to wait for your important charts or a last-minute gift. Since we stock almost everything we sell, we offer same-day shipping: in-stock orders placed by 5 PM Eastern (weekdays), will be
- [Buy Now and Ship Later](https://support.courses.sportys.com/en-US/buy-now-and-ship-later-1060214.md): Here at Sporty’s, we do everything we can to make your shopping experience as easy and enjoyable as possible. When you place an order, tell us when you need the item to arrive during the checkout process. We will ship it to arrive on the desired date
- [How do I place an order?](https://support.courses.sportys.com/en-US/how-do-i-place-an-order-1060216.md): When you find the product you need, select any options for that product and click 'add to cart'. Continue shopping until you have all the products you need and click the checkout button.
- [How do I check the status of my order?](https://support.courses.sportys.com/en-US/how-do-i-check-the-status-of-my-order-1138073.md): Once your order has been placed and processed (typically the same day), you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or ent
- [Can I place my order by phone?](https://support.courses.sportys.com/en-US/can-i-place-my-order-by-phone-1060219.md): If you do not wish to order online, you may always place an order by calling 1-800-776-7897 or by faxing 1-800-543-8633.
- [Do you ship internationally?](https://support.courses.sportys.com/en-US/do-you-ship-internationally-1060243.md): We gladly ship orders outside the United States. There are two options for International Shipping:International Express ShippingWe use FedEx and UPS International service for express shipping options. Depending on the level of service you choose, you
- [How do I cancel my order?](https://support.courses.sportys.com/en-US/how-do-i-cancel-my-order-1060197.md): If you need to cancel an order that has been placed, please get in touch with our customer service team as soon as possible. Provide us with your name and the order number in question. We will process the cancellation and confirm once it has been com
- [How can I report a fraudulent order?](https://support.courses.sportys.com/en-US/how-can-i-report-a-fraudulent-order-1060244.md): To report a fraudulent order, please contact our customer support immediately with the order number and explain the situation. A representative from Sporty's will follow up with you within one business day. If you have any additional comments or deta
- [How much does shipping cost?](https://support.courses.sportys.com/en-US/how-much-does-shipping-cost-1201731.md): Shipping charges are calculated based on the weight of the package and the destination. To determine the charges for your order, go to Checkout and enter your shipping address. You will be presented with three options for shipping.
- [How do I get my free shipping code?](https://support.courses.sportys.com/en-US/how-do-i-get-my-free-shipping-code-1201763.md): The free shipping code instructions for Sporty's Tool Shop, Preferred Living, and Aviation Gifts are as follows:WE ARE NO LONGER OFFERING FREE SHIPPING CODES TO PILOT SHOP1) Register for your one-time free shipping promotional code by clicking the "W
- [How do I redeem my Sporty's gift card?](https://support.courses.sportys.com/en-US/how-do-i-redeem-my-sportys-gift-card-1203966.md): To redeem your Sporty's gift card, simply place the desired items in your cart and click on checkout. During checkout at payment information, the first choice is "Gift Cards" - click on this box. Enter your Sporty's e-Gift card number and click on "A
- [What is the Sporty's Guarantee?](https://support.courses.sportys.com/en-US/what-is-the-sportys-guarantee-1060246.md): Our guarantee has not changed since we introduced our first product in 1962. If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right. If you would like a refund or exchange, please return the product on a
- [What is the process for returning an item?](https://support.courses.sportys.com/en-US/what-is-the-process-for-returning-an-item-1060249.md): To return an item, please access our return policy and form here. You should then print out and complete the return form. Once filled, place the completed return form in the box or packaging along with the item you wish to return. You will find all n
- [What is your headset Test Flight Guarantee?](https://support.courses.sportys.com/en-US/what-is-your-headset-test-flight-guarantee-1060251.md): You can learn more about our Test Flight Guarantee here<
- [Price Guarantee](https://support.courses.sportys.com/en-US/price-guarantee-1060264.md): Sporty’s guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just email mail, or fax us the ad, and Sporty’s will match that price.
- [What is your privacy policy?](https://support.courses.sportys.com/en-US/what-is-your-privacy-policy-1060340.md): For over sixty years our philosophy has been to earn and keep our customers’ trust and to provide the best service and customer satisfaction in the retail industry. Because of this philosophy, we treat the information you provide us in confidence. Sp
- [I need to change my email address](https://support.courses.sportys.com/en-US/change-email-187590.md): If you know the password associated with your Sporty’s account, you can login with the old email address and password at sportys.com/customer/account/login. Select “Account Information” on the left and check the box "Change Email." Enter your new ema
- [I can't log into my Sporty's or Courses account](https://support.courses.sportys.com/en-US/log-in-187592.md): If you’re attempting to login to sportys.com or courses.sportys.com and are getting an error like “Invalid username or password” or “The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later,” please t
- [How To Delete Your Sporty's Pilot Training User Account](https://support.courses.sportys.com/en-US/delete-pilot-training-account-368785.md): Please email support+delete@sportys.com with your name and email address associated with your Sporty's Pilot Training account and your data will be deleted. Deleted data may include your: name, address, phone number, email address, any saved course p
- [How do I get my username and password?](https://support.courses.sportys.com/en-US/how-do-i-get-my-username-and-password-1060351.md): You'll have the choice to create an account after placing an order. Although you don't need an account to complete most orders, it will speed up the checkout process during future visits.
- [How do I change my account email address?](https://support.courses.sportys.com/en-US/how-do-i-change-my-account-email-address-1060357.md)
- [How do I reset my password?](https://support.courses.sportys.com/en-US/how-do-i-reset-my-password-1060361.md): If you need to reset your password, visit our Customer Login page here. Then, click "Forgot Your Password?" If there is an account associated with the email address provided, you will receive an email with a link to reset your password. If you do no
- [How do I cancel my Pilot Training+ Membership renewal?](https://support.courses.sportys.com/en-US/how-do-i-cancel-my-pilot-training+-membership-renewal-1060363.md): If you need to cancel your Pilot Training+ Membership renewal, login to your account here. Then, click the "My Pilot Training+" tab on the left-hand side. Scroll down and locate the "Need to Cancel?" section. Enter your email address and click Submit
- [I need assistance with my online pilot training courses](https://support.courses.sportys.com/en-US/i-need-assistance-with-my-online-pilot-training-courses-1060367.md): If you have any questions or need assistance with your online pilot training courses, please visit our support page at https://support.courses.sportys.com/en-US. Our team is ready to help you with any inquiries or issues you might have.
- [How do I cancel my Chart Subscription?](https://support.courses.sportys.com/en-US/cancel-chart-subscription-1145884.md): To manage your chart subscription, login to your account here. Click the "Chart Subscriptions" link in the left menu of the My Account page. Choose the option to update quantities or remove charts. Please allow up to one business day for the subscri
- [How do I get removed from your mailing list?](https://support.courses.sportys.com/en-US/how-do-i-get-removed-from-your-mailing-list-1201786.md): You can manage your preferences for our catalog mailing below:Pilot Shop: https://www.sportys.com/catalog-requestPreferred Living: https://www.preferredliving.com/catalog-requestTool Shop: https://www.sportystoolshop.com/catalog-requestAviation Gifts
- [What payment methods are accepted?](https://support.courses.sportys.com/en-US/what-payment-methods-are-accepted-1060415.md): We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Eurocard. To pay over time on certain purchases, use PayPal Later in checkout. Checks and money orders are accepted for mail-in orders.
- [Can I use multiple credit cards for one order?](https://support.courses.sportys.com/en-US/can-i-use-multiple-credit-cards-for-one-order-1060416.md): Only one credit or debit card can be used on an order at a time.We recommend purchasing a Sporty's e-gift card(s) here in the amount of your prepaid gift card(s), then you can use any remaining balance due on a standard credit card or other method of
- [How do I redeem a giftcard?](https://support.courses.sportys.com/en-US/how-do-i-redeem-a-giftcard-1060417.md)
- [Do you collect sales tax?](https://support.courses.sportys.com/en-US/do-you-collect-sales-tax-1060421.md): Sporty’s collects sales tax on orders shipped to states where we are legally required to do so. Orders shipped to Delaware, Alaska, New Hampshire, Oregon, or Montana are exempt from sales tax. The applicable state and local tax rates for the delivery
- [How do I claim a sales tax exemption?](https://support.courses.sportys.com/en-US/how-do-i-claim-a-sales-tax-exemption-1060422.md): If you have a resale/tax exemption certificate and provide us with it, sales tax will not be collected on your orders. Once we receive your certificate, we will update your account so that any orders placed with us are exempt from sales tax. If you a
- [What should I do if I’m experiencing issues with my electronic/digital product?](https://support.courses.sportys.com/en-US/what-should-i-do-if-i%E2%80%99m-experiencing-issues-with-my-electronicdigital-product-1060436.md): If you are encountering issues with an electronic or digital product like a headset or a radio, please provide your billing name, last name, and zip code, as well as the order number if possible. Additionally, please provide in detail the nature of t
- [How do I find the product I need?](https://support.courses.sportys.com/en-US/how-do-i-find-the-product-i-need-1060437.md): Our online store is organized by categories and groups. You can browse through these categories and groups to find what you need. You can also search for any product by name, keyword or product number.
- [Why Choose Sporty's Learn to Fly Course?](https://support.courses.sportys.com/en-US/why-choose-sportys-learn-to-fly-course-1060438.md): Here are 10 reasons pilots prefer Sporty's Learn to Fly course:. 1. Nine formats, one price We know you’re busy, so our course is available almost anywhere. Use our online learning platform for complete access to videos and quizzes anywhere you have
- [New Product Submission](https://support.courses.sportys.com/en-US/new-product-submission-1060439.md): Sporty’s is always looking for quality products. If you have a product you feel would be a fit for one of our catalogs, please send it. Once we receive the product, it will be reviewed and tested. Sporty’s tests thousands of products a year, but only
- [How can I troubleshoot access to course materials I've purchased when they're not working?](https://support.courses.sportys.com/en-US/how-can-i-troubleshoot-access-to-course-materials-ive-purchased-when-theyre-not-working-1060442.md): If you're encountering issues accessing or playing videos from a course you've enrolled in, please follow these instructions:. If after these steps you're still having trouble, please do not hesitate to reach out to customer service for further assis
- [I bought a Sporty’s course but I can't access it](https://support.courses.sportys.com/en-US/i-bought-a-sporty%E2%80%99s-course-but-i-cant-access-it-187593.md): If you are accessing the Sporty’s Pilot Training course and one or more of the courses you expect to be available are locked or missing, try the following steps. First verify that you are actually logged in. On occasion, a login will timeout or an un
- [How to request a written test endorsement using Sporty's Pilot Training Course](https://support.courses.sportys.com/en-US/request-endorsement-193737.md): When you complete the Sporty's Learn To Fly, Instrument Rating or Commercial Pilot course, we’ll give you the flight instructor endorsement to take the written test—instantly! You can take this endorsement to the FAA testing center, and log it in you
- [How To Use Test Prep Study Modes In Sporty’s Pilot Training Courses](https://support.courses.sportys.com/en-US/test-prep-modes-187605.md): Sporty’s recommends a very specific path for successfully studying for the FAA written exam. We provide a quick reference at the top of the Test Prep module with a list of key items to follow. You can read a more detailed description of the process i
- [How To Download Training Content For Offline Use](https://support.courses.sportys.com/en-US/offline-265902.md): Sporty's is proud to offer all our pilot training courses on just about any modern platform available. This includes web browsers for any Mac or Windows PC. We also offer dedicated versions of Pilot Training Mobile for Android phone and tablets, Appl
- [Do I have to be enrolled in a flight school or have my student pilot certificate to take Sporty's courses?](https://support.courses.sportys.com/en-US/flight-school-student-pilot-certificate-1085183.md): You don't need to be enrolled in a flight school or possess a Student Pilot's License to join our course.
- [How To Use SmartNotes in Sporty's Pilot Training Course](https://support.courses.sportys.com/en-US/smartnotes-327424.md): Sporty's SmartNotes is an excellent tool to keep all your study notes organized in an easy-to-use, richly formatted, and a universally accessible tool. The Smart Notes feature allows you to jot your thoughts, ideas on questions down from any location
- [How to reset my Sporty's course video progress](https://support.courses.sportys.com/en-US/how-to-reset-my-sportys-course-video-progress-188376.md): In order for Sporty’s Pilot Training courses to provide an instant written test endorsement, course training progress must be tracked, but a user may request to reset the progress back to zero. Remember: you must log out of every device before attemp
- [How To Use the FIRC ACR Paperless Renewal Service](https://support.courses.sportys.com/en-US/how-to-use-the-firc-acr-paperless-renewal-service-385644.md): For your convenience, Sporty’s is pleased to offer paperless Airmen Certification Representative (ACR) renewal service to process your CFI renewal and issue a temporary CFI certificate. Traditionally a flight instructor would take the graduation cert
- [How To Send Endorsements To ForeFlight Logbook](https://support.courses.sportys.com/en-US/endorsements-foreflight-187608.md): In order for a student pilot to take the FAA written exam, they must present a written endorsement from a qualified instructor to the testing proctor. Traditionally this is a handwritten signature in the students paper logbook. The may also present a
- [Learn to Fly Course User Guide](https://support.courses.sportys.com/en-US/course-guide-187612.md): Welcome to Sporty’s Learn to Fly Course, your complete training companion for the Private, Recreational and Sport pilot certificate. This comprehensive training course is designed to prepare you for your flight training as well as the FAA written, or
- [How do Young Eagles access the Pilot Training Course?](https://support.courses.sportys.com/en-US/how-do-young-eagles-access-the-pilot-training-course-1138070.md): Sporty’s believes in helping grow the ranks of pilots so the course is offered to Young Eagles participants at no charge. There are no strings, no hidden fees, no registration fees, no course materials to buy. To access this preparatory course, all y
- [How to get free access to Sporty's Flight Instructor Portal](https://support.courses.sportys.com/en-US/access-instructor-portal-188240.md): Sporty’s Learn to Fly Course isn’t just for independent studying; a comprehensive CFI portal connects instructors with their students’ at-home study sessions, making the flight training process more organized and efficient. This suite of tools includ
- [How To Use Sporty's Free Electronic Flight Instructor Refresher Course (eFIRC)](https://support.courses.sportys.com/en-US/how-to-firc-266017.md): Sporty’s is pleased to offer its online eFIRC free as a convenient, effective, online renewal option. This FIRC, updated and expanded for 2023, satisfies the requirements to renew your CFI and will vastly improve your teaching skills. Sporty’s eFIRC
- [How to make student - instructor connections with Sporty's Pilot Training course](https://support.courses.sportys.com/en-US/student-instructor-connections-188227.md): Sporty’s Pilot Training course offers a variety of free tools to flight instructors (CFI) and allows instant progress tracking of both the students' video training and practice test prep sessions. Flight instructors can sign up for free at sportys.co
- [How instructors can interact with student's progress](https://support.courses.sportys.com/en-US/students-progress-192514.md): Once you've been granted access to the Sporty's CFI Portal and successfully connected with a student, you may begin organize and view specific details about each student's training progress. After logging into the CFI portal and selecting "Students"
- [How to earn a $25 gift card every time your student buys a Sporty's course](https://support.courses.sportys.com/en-US/cfi-rebate-192058.md): There is no charge to enroll in this program and there are no strings attached!. Head over to sportys.com/cfirebate to complete and submit the request form to enroll in the CFI rebate program. Once your request is approved you'll receive a specific r
- [How To Install Sporty's Pilot Training on a Smart TV](https://support.courses.sportys.com/en-US/pilot-training-smart-tv-304670.md): One of the great benefits of learning with Sporty's Pilot training is the flexibility to study on many platforms with progress automatically syncing across all devices. These options also include apps for:. Sporty's Pilot Training for Smart TVs is li
- [How To Uninstall Sporty's Pilot Training on MacOS](https://support.courses.sportys.com/en-US/uninstall-macos-399813.md): Unlike on an iPad or iPhone, removing the Sporty's Pilot Training app takes a few extra steps.
- [How To Connect Your Pilot Training Courses with Flight Schedule Pro](https://support.courses.sportys.com/en-US/courses-flight-schedule-pro-1097381.md): Connecting your Pilot Training account is very simple and will allow your flight school and flight instructor to view your ground training progress along side your flight training progress. There are different steps for flight students and for flight
- [How Can My Flight School Sell Sporty's Courses Through Flight Schedule Pro](https://support.courses.sportys.com/en-US/fsp-schools-1097530.md): Flight schools now have the ability to sell a selection of Sporty's Pilot Training courses directly through Flight Schedule Pro to their students and receive a portion of the proceeds. In addition to financial benefits, flight schools will be able to