How can I troubleshoot access to course materials I've purchased when they're not working?Updated a month ago

If you're encountering issues accessing or playing videos from a course you've enrolled in, please follow these instructions:

1. Ensure you are using the correct email address for your login.
2. If a video or module isn't loading or playing correctly, you may try to log out and log back into the platform, as this can refresh your access.
3. If the problem persists, customer service may ask for a screen recording or screenshot of the issue you're experiencing. This will help them in further troubleshooting your problem.
4. Make sure all your device's software and/or apps are up to date, as outdated software can cause compatibility issues with the course platform.

If after these steps you're still having trouble, please do not hesitate to reach out to customer service for further assistance.